What is the main role of a claims adjuster?

The main role of a claims adjuster is to investigate insurance claims and evaluate damages. This involves thoroughly examining the circumstances surrounding a claim, which may include interviewing the claimant, assessing physical evidence, and reviewing documentation. The claims adjuster determines the validity of the claim and the amount of compensation that should be paid based on the policy terms and conditions.

This role is crucial in the insurance process, as adjusters help ensure that claims are handled fairly and accurately, protecting the interests of both the insurer and the insured. Their expertise allows them to make informed decisions about the payout, ensuring that claims are resolved efficiently and in accordance with policy guidelines.

While selling insurance policies and setting insurance premiums are responsibilities attributed to agents and underwriters, respectively, customer service support is generally provided by different personnel within the insurance company. Hence, these roles, while important, do not encompass the primary function of a claims adjuster.